fbpx

ITIL 4 Foundation

The ITIL 4 Foundation course is a globally recognized entry-level certification that provides individuals with an understanding of the ITIL framework, key concepts, and their role in modern IT service management. This course covers the most recent version of the ITIL framework, including its guiding principles, service value system, and service management practices.

By taking this course, you will gain the skills and knowledge needed to improve your organization’s IT service management practices and prepare for the ITIL 4 Foundation certification exam.

Course Duration
3 Days
Training Mode
Online
Accredited By
AXELOS

Not a member yet?

RM1,500 - RM4,599

Unlimited Access With Skill+ membership

Enjoy your Skill+ membership discount and start booking your classes.

Course Highlights

01

Course Objective

  • Discover how modern IT and digital service organizations work
  • Understand how value streams boost speed and efficiency
  • Recognize cultural or behavioral principles guide work that benefits the organization as a whole
  • Understand how to use common service management terms and concepts

02

Who Should Attend

  • IT Service Management professionals
  • IT Operations professionals
  • IT Service Desk and Incident Management professionals
  • Service Delivery Managers
  • IT Project Managers
  • ITIL Consultants
  • Quality Assurance Managers

Pre-requisite

  • Have some basic knowledge of IT service management concepts and practices
  • Have some prior work experience in the IT industry

03

Course Curriculum

  • Module 1: Module 1: Introduction
  • Module 2: Key Concepts of Service Management
  • Module 3: Organizations, Service Providers, Service Consumers, and Other Stakeholders
  • Module 4: Products and Services
  • Module 5: Service Relationship
  • Module 6: Value, Outcomes, Costs and Risks
  • Module 7: The Four Dimensions of Service Management
  • Module 8: The ITIL Service Value System
  • Module 9: Governance
  • Module 11: Continual Improvement
  • Module 12: General Management Practices
  • Module 13: Service Management Practices
  • Module 14: Technical Management Practices

Be part of our alumni community

Superior Advantage with Skill+ VIP Membership

Our unbeatable pricing is our commitment to you. With only one simple subscription plan, you will have access to a wealth of learning opportunities and a diverse range of world-renowned IT courses.

Don't just leave yet?

There’s a lot more waiting to be discovered!

Use Code: RM100COUPON

Subscribe to our newsletter below