ITIL 4 Foundation

The ITIL 4 Foundation course is a globally recognized entry-level certification that provides individuals with an understanding of the ITIL framework, key concepts, and their role in modern IT service management. This course covers the most recent version of the ITIL framework, including its guiding principles, service value system, and service management practices.

By taking this course, you will gain the skills and knowledge needed to improve your organization’s IT service management practices and prepare for the ITIL 4 Foundation certification exam.

Course Duration

3 Days

Training Mode

Online

Accredited By

AXELOS

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RM1,500 - RM4,599

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Course Highlights

Course Objective

Discover how modern IT and digital service organizations work
Understand how value streams boost speed and efficiency
Recognize cultural or behavioral principles guide work that benefits the organization as a whole
Understand how to use common service management terms and concepts

Who Should Attend

IT Service Management professionals
IT Operations professionals
IT Service Desk and Incident Management professionals
Service Delivery Managers
IT Project Managers
ITIL Consultants
Quality Assurance Managers

Pre-requisite

Have some basic knowledge of IT service management concepts and practices
Have some prior work experience in the IT industry

Course Curriculum

Module 1: Module 1: Introduction
Module 2: Key Concepts of Service Management
Module 3: Organizations, Service Providers, Service Consumers, and Other Stakeholders
Module 4: Products and Services
Module 5: Service Relationship
Module 6: Value, Outcomes, Costs and Risks
Module 7: The Four Dimensions of Service Management
Module 8: The ITIL Service Value System
Module 9: Governance
Module 11: Continual Improvement
Module 12: General Management Practices
Module 13: Service Management Practices
Module 14: Technical Management Practices

Be part of our alumni community

"The ITIL 4 Foundation course was exactly what our organization needed to get up- to-date on the latest IT service management techniques. The training was engaging, relevant, and delivered by knowledgeable instructors."

"The ITIL 4 Foundation course offered was a great investment for our organization. The course materials were well-organized, and the instructors were knowledgeable and engaging. Our team has since become more efficient and effective in our IT service management practices."

"The ITIL 4 Foundation course that was provided was a great success for our organisation. We were able to streamline our IT processes and improve efficiency as a result of the comprehensive training and practical examples provided."

"After completing the ITIL 4 Foundation course, our team was able to confidently apply ITIL principles to our business processes. We have seen a significant improvement in our IT service delivery, and our customers have noticed too."

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